MET/BASE Support Schedule
The MET/BASE and MET/TRACK products were first released in 1989, and introduced as the database and equipment tracking tools for the MET/CAL calibration automation software. Over time, as technology and customer requirements evolved, MET/BASE could no longer provide the features that today’s customers require, such as browser-based accessibility, work order management, email notifications, etc.
In 2012 Fluke Calibration introduced MET/TEAM as the calibration asset and work order management software fully integrated with MET/CAL. With continued enhancements, MET/TEAM version 2 is now one of the most feature rich calibration management software packages on the market, and MET/TEAM Express is available to MET/SUPPORT Gold customers free of charge.
Fluke Calibration is no longer developing new features on the MET/BASE platform, and will phase out technical support over time. The MET/BASE support schedule is as follows.
| MET/BASE and MET/TRACK Version | Phone/Email support | Patches or new feature development | Access to knowledge base, forum, documentation | M/S Gold upgrade to MET/TEAM |
| 6.1.0 or below | No | No | Yes | Requires custom quote (Case A) |
| 6.1.1 to 7.3.35 | No | No | Yes | Must purchase items required below (Case B) |
| 7.3.36 to 8.1 | No | No | Yes | Must purchase items required below (Case C) |
| 8.2 or later | Yes until 12/2019 |
No | Yes |
| Required items to migrate to MET/TEAM from MET/TRACK (US) | ||
| Case | Old data support | Required items |
| A | Email [email protected] for the items that need to be quoted. Fluke will get back with the customized quote after evaluation. | |
| B | Want to keep old data |
|
| Do not want to keep old data |
|
|
| C | Want to keep old data |
|
| Do not want to keep old data |
|
|
| Required items to migrate to MET/TEAM from MET/TRACK (Outside US) | ||
| Case | Old data support | Required items |
| A | Email [email protected] for the items that need to be quoted. Fluke will get back with the customized quote after evaluation. | |
| B | Want to keep old data |
|
| Do not want to keep old data |
|
|
| C | Want to keep old data |
|
| Do not want to keep old data |
|
|
Frequently asked questions
- What version of Sybase is supported and what is the operation system requirement?
Sybase 11. Sybase 11 operates on Windows Server 2008 (32-bit), and is not supported on Windows server 2012 or later.
- What version of MET/TEAM can I get from the MET/SUPPORT Gold program?
MET/SUPPORT Gold customers receive MET/TEAM Express free of charge. All current MET/CAL and MET/TRACK licenses will be converted to new MET/CAL and MET/TEAM Express Licenses.
- How do I migrate data from MET/BASE to MET/TEAM?
Check the table above to determine your requirements. Please then contact your local Fluke Calibration representative to discuss the options regarding Training and Migration services.
- Can I still purchase MET/BASE and MET/TRACK licenses?
No. MET/BASE is obsolete and no longer available. We recommend that you plan on migration to the new MET/TEAM and MET/CAL platform for future supportability and new features. Please consult with your local Fluke Calibration sales representative for details.
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Questions regarding Service, General Metrology, Certificates of Calibration or if you are in need of Technical Support can be submitted via our Support Request form.