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MET/BASE Support Schedule
The MET/BASE and MET/TRACK products were first released in 1989, and introduced as the database and equipment tracking tools for the MET/CAL calibration automation software. Over time, as technology and customer requirements evolved, MET/BASE could no longer provide the features that today’s customers require, such as browser-based accessibility, work order management, email notifications, etc.
In 2012 Fluke Calibration introduced MET/TEAM as the calibration asset and work order management software fully integrated with MET/CAL. With continued enhancements, MET/TEAM version 2 is now one of the most feature rich calibration management software packages on the market, and MET/TEAM Express is available to MET/SUPPORT Gold customers free of charge.
Fluke Calibration is no longer developing new features on the MET/BASE platform, and will phase out technical support over time. The MET/BASE support schedule is as follows.
| MET/BASE and MET/TRACK Version | Phone/Email support | Patches or new feature development | Access to knowledge base, forum, documentation | M/S Gold upgrade to MET/TEAM |
| 6.1.0 or below | No | No | Yes | Requires custom quote (Case A) |
| 6.1.1 to 7.3.35 | No | No | Yes | Must purchase items required below (Case B) |
| 7.3.36 or above | No | No | Yes | Must purchase items required below (Case C) |
| Required items to migrate to MET/TEAM from MET/TRACK (US) | ||
| Case | Old data support | Required items |
| A | Email [email protected] for the items that need to be quoted. Fluke will get back with the customized quote after evaluation. | |
| B | Want to keep old data |
|
| Do not want to keep old data |
|
|
| C | Want to keep old data |
|
| Do not want to keep old data |
|
|
| Required items to migrate to MET/TEAM from MET/TRACK (Outside US) | ||
| Case | Old data support | Required items |
| A | Email [email protected] for the items that need to be quoted. Fluke will get back with the customized quote after evaluation. | |
| B | Want to keep old data |
|
| Do not want to keep old data |
|
|
| C | Want to keep old data |
|
| Do not want to keep old data |
|
|
Frequently asked questions
- What version of Sybase is supported and what is the operation system requirement?
Sybase 11. Sybase 11 operates on Windows Server 2008 (32-bit), and is not supported on Windows server 2012 or later.
- What version of MET/TEAM can I get from the MET/SUPPORT Gold program?
MET/SUPPORT Gold customers receive MET/TEAM Express free of charge. All current MET/CAL and MET/TRACK licenses will be converted to new MET/CAL and MET/TEAM Express Licenses.
- How do I migrate data from MET/BASE to MET/TEAM?
Check the table above to determine your requirements. Please then contact your local Fluke Calibration representative to discuss the options regarding Training and Migration services.
- Can I still purchase MET/BASE and MET/TRACK licenses?
No. MET/BASE is obsolete and no longer available. We recommend that you plan on migration to the new MET/TEAM and MET/CAL platform for future supportability and new features. Please consult with your local Fluke Calibration sales representative for details.
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If you purchased an item from a Fluke authorized distributor, please contact them directly with questions regarding Certificates of Calibration or other documentation.
Support requests for items purchased from, or serviced directly by Fluke and general Metrology questions can be submitted via our online Support Request form and a Fluke representative will be in contact with you.